Webcare is the heart of the reputation. Too often, webcare is still underestimated, while it can make or break the reputation of the brand or the organization. Read here how to properly use webcare in practice, with 11 proven lessons from scientific research by the Foundation for Scientific Research Commercial Communication (SWOCC): https://www.customertalk.nl/nieuws/webcare-is-nu-het-hart-van-de-reputatie-van-een-organisatie/?utm_source=dlvr.it&utm_medium=twitter